I've uninstalled the driver, if anything it made it worse pressure sensitivity sometimes randomly turns itself on and off. I can somehow reset this by moving my pen to a corner in the direction it jumped. it will randomly re-calibrate itself as i'm scrolling, hovering or just trying to click something, jumping a few cm across the screen. when i'm drawing / hovering it will randomly jump to the top left or bottom right corner, resulting in an annoying experience and lines across the screen. Its my first drawing pad so i knew it would take some getting used to, i thought i was doing something wrong. I've taken it out of the package only a couple of hours ago. I have very similar problems with my HS610. A video showing your problem clearly (kindly send it through WeTransfer or upload it to Google Drive and please make sure you grant permission to anyone who has the link).Product Serial Number (found at the back of your tablet).If the issue is not resolved, please send the following information to for further assistance: Using a Windows computer, follow the instructions from this article: How to upgrade the firmware for Huion product Try to upgrade your firmware by following the steps below:ĭownload the firmware update tool from this link: We suggest you purchase a new pen from our official store or Amazon. If you have dropped the pen accidentally, we are sorry about that but this kind of man-made damage is out of our warranty. This can help determine if this problem is caused by the driver. Uninstall the driver, and try the tablet (without a driver installed) to see if the problem still persists. If there are, please put them away and see if it helps, since the pen hover issue may also be caused by electromagnetic interference. Please make sure there are no other electronic products like laptops or mobile phones nearby.
(Note: Clouds of dust on your pen nib will also result in the pen hover issue.) Please change the pen nib with a new one and make sure to insert it firmly. Please try the following steps to troubleshoot your issue: Hi Cinny, thank you for reporting your problem.
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